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Top Questions Asked1) Do you have a catalog?
2) Who do you sell to?
3) Who will handle my account?
4) How do I get started with my first order?
5) What is merchandise tagging?
6) How will you tag my merchandise with the right number of tickets, tokens, or points?
7) What is the DPL (Digital Packing List)?
8) What are my payment options?
9) Do you require a minimum order?
10) Do you offer any price discount?
11) What is your shipping policy?
12) What are your shipping charges?
13) What is your return policy?
14) What do I do if my shipment is damaged or I do not receive everything I ordered?
15) What if I run out of merchandise and need products for the weekend?
16) How do you know what sells best?
17) How about the quality of your merchandise?
18) Are there any added fees for your complete services?
19) How long will my saved cart be available for me to access?
20) What happens if an item is out of stock?
21) What happens if an item is placed on backorder?
22) What is a pre-order?
23) What is the Reward Board?
24) What is Planet Prize?
25) Do you offer sale merchandise?
26) What does it mean when an item says Limited Quantity?
27) How do I know the products I purchase from you are safe?
28) What is "Pinnacle Entertainment Advisors?"
Do you have a catalog?
Yes! We have a Spring/Summer and a Fall/Winter edition. You can also view our catalog items, in addition to our new arrivals, seasonal, close-out and specials on our website. We are constantly adding new items to our selection, so check the [new products] page on our website often! Please click [here] to request a catalog or contact us at 888.564.7587.
Who do you sell to?
We sell to all kinds of businesses and organizations. However, we specialize in servicing the Family Entertainment, Educational Learning Center, and Fundraising industries.
Who will handle my account?
You will be assigned an account manager who will handle the day to day business of your account. However, all of our representatives are part of a team, so anyone would be happy to help if your account manager is not available. We will partner with you to assist with everything from merchandise selection and layout to redemption software and inventory or whatever special needs you may have.
How do I get started with my first order?
Getting started is easy! You have the option of ordering online or through one of your savvy account managers. To order online, simply fill up your cart by selecting items through one of our many easy search features and then follow the steps to checkout. You will set up your account right at checkout in just about a minute. When ordering online, you can pay by any major credit card. If you choose to contact a representative directly, please call 888.564.7587. Remember, you do have the option to have your merchandise tagged to reflect your specific currency exchange rate. Call us for details!
What is merchandise tagging?
Redemption Plus customers benefit from our convenient merchandise tagging system. Each item can come tagged with your custom markup. When merchandise is redeemed, the barcode can be easily scanned, virtually eliminating markup and inventory errors. This service is free to all our customers.
How will you tag my merchandise with the right number of tickets, tokens or points?
Your items will be tagged based on your specifications. Our proprietary system is able to accurately determine ticket/token amounts based on the information you provide. For example, you can designate a 20% markup, round by 5's, or assign 20 tickets/tokens per dollar. No formula is too complicated and you can change it at any time. Plus, we can customize markup on an individual item at your request.
What is the DPL (Digital Packing List)?
DPL, brought to you exclusively by Redemption Plus, is the only fully-integrated inventory management system in the industry. With each order from us, you receive a digital packing list that updates your inventory automatically. DPL drastically reduces data entry time and increases order accuracy and reliability. You receive your inventory more quickly, which saves you time and money! The program is easy to use and the service is free for Redemption Plus customers.
What are my payment options?
All major credit cards are accepted - MasterCard, Visa, Discover, and American Express. You can also pay by check, money order, COD, or by establishing net 30 terms. You must be a qualified business and submit a credit application to be considered for net 30. You can download an application here...RedemptionPlusCreditApp.pdf
Is there a minimum order amount?
No, there is no minimum on any order placed.
Do you offer any price discount?
Yes, there are available discounts on most items, which is determined by your estimated annual volume. Case discounts are also available on select items. Ask a representative for details.
What is your shipping policy?
All orders placed by 12:00 PM CT will be shipped the next business day. If your order is placed after 12:00 PM CT, it will be processed on the second business day. You also have the option to request a future shipping date, if needed. To see a UPS map displaying shipping times by location, go [here]. Overnight and Express shipments are available and will be billed accordingly. You will select your shipping choice during checkout.
What are your shipping charges?
Shipping charges for standard ground service are 9% of your order total with a $9 minimum charge within the continental United States. Accessorial fees will apply for extra services such as lift gate and inside delivery, expedited shipping, and shipments outside of the continental U.S. An account manager can provide more details.
What is your return policy?
Redemption Plus prides itself on having the best Return Policy in the industry!
Here’s how it works- any broken or damaged items can be returned for a full credit. All other merchandise can be returned for up to 90 days from the invoice date. This way, if a particular item is not selling in your center, you have the option to return it and receive a full refund. Please note, incomplete inners, holiday merchandise or any food products are non-returnable. Not all items may be eligible to receive credit.
To obtain credit, log in to your online account and click on the `Returns' tab. Here you can begin a request for a Return Merchandise Authorization (RMA). We will not accept returned merchandise without an RMA label, which is printed directly from our website after you submit your RMA form. We've made this process as quick and easy as possible! You may return the merchandise using the shipping service of your choice.
What do I do if my shipment is damaged or I do not receive everything I ordered?
If your shipment is damaged, save all damaged cartons and packing material. If your shipment is heavily damaged, refuse the delivery and DO NOT sign for the carton(s). Missing merchandise will be replaced or credited once we confirm non-delivery.
Please remember some cartons can become separated during shipment and arrive on different dates. If you receive your order and items are missing, contact an account manager immediately and we will do whatever is needed to solve the issue.
If you have any problems with a shipment, an account manager is always available to help you. Please note – if your order is shipped via truck and it does not arrive shrink wrapped, make sure you count all of the boxes before you sign for delivery.
What if I run out of merchandise & need products for the weekend?
We will work with you to find a solution. Your account manager can help you find the most feasible way to expedite a shipment to your door. If you find yourself in a merchandise dilemma, we'll be happy to assist you!
How do you know what sells best?
The Redemption Plus inventory revolves around our customers' needs and input. Our exciting inventory is a product of several factors including quality, diversity, seasonal changes, trends, and profitability. Although a base of traditional `staples' anchors our inventory, our expert buyers also anticipate trends such as upcoming movies and popular TV shows. Our aim is to always have the hottest selling merchandise in stock. If you would like to see the top selling items for the day, click on our [Hot Products]. You can also customize your own favorites page based on what sells best in your facility.
How about the quality of your merchandise?
At Redemption Plus, we understand that great looking merchandise plays a vital role in a profitable facility. High-quality products and eye-catching packaging will entice your customers and keep them coming back. So, we make every effort to provide our customers with only the finest quality merchandise available on the market. We select the best of the best.
Are there any added fees for your complete services?
No. How do we do it? We maintain strong relationships with our vendors, negotiate high volume pricing and search for dynamite closeout merchandise. We continually rotate our inventory, monitor our profitability and pass these savings on to you, our customer.
How long will my saved cart be available for me to access?
Saved carts expire after 48 hours. You will receive an email notifying you that your cart is about to expire. However, if you would like your cart to remain available longer than 48 hours, just contact a representative and we'd be happy to persist it for you.
What happens if an item is out of stock?
Our website displays real time inventory, so you know exactly what's available. If an item is not currently in stock it will show Arriving Soon as the quantity. Most items will also display the approximate number of days until the item is available. Please note, these dates are periodically subject to change, but we do try to update them regularly.
What happens if an item is placed on backorder?
When the needed quantity of an item is not available, you usually have the option of placing that item on backorder. When the item is available, we will proceed based on your specification. For example, we can set up your account to ship the backorders automatically when they are in stock or to call you first. Ask a representative about all your options. You are not billed for any backordered item until the item is available and your order is processed.
What is a pre-order?
Occasionally, if an item is available in a limited quantity, we will allow customers to pre-order before they are in stock. We do this so we can accurately gauge the quantity that we will need available, as well as to allow customers to reserve a particular quantity to ensure they receive them before they sell out. You are not billed for your pre-ordered merchandise until thy are in stock and your order is processed.
What is the Reward Board?
The Reward Board is a product designed for our Supplemental Education customers. It addresses the need to offer a wide range of merchandise that they may not want to keep on hand, but still make available for the students. Contact your representative to learn more about this service.
What is Planet Prize?
Planet Prize cards are "gift cards" available to our customers. Merchandise can be purchased using these Planet Prize cards at [www.planetprize.com]. Ask a representative for details.
Do you offer sale merchandise?
Yes, every month we place approximately 10-20 items on sale. Even when we mark down the price, we do not mark down the ticket value so you get more for your money!
What does it mean when an item says Limited Quantity?
This message appears in the quantity box when we only have a limited quantity of this item available. The quantity on hand is generally the only ones that will be offered. Backorders are usually not accepted.
How do I know the products I purchase from you are safe?
Redemption Plus has always, and will continue to, place our customer’s health and safety before anything else. We test and analyze our imported products to ensure they meet all US safety regulations.
We will continue to pay close attention to this matter and take whatever action is necessary to ensure we do not supply any merchandise that is not completely safe.
If we ever find there is an issue with any of our products, we will immediately remove the item, notify our customers, and take whatever steps are necessary to resolve the issue. If you have any questions, feel free to contact us.
What is "Pinnacle Entertainment Advisors?"
Pinnacle Entertainment Advisors, a division of Redemption Plus, is focused on helping our customers attract and entertain their guests while maximizing their profitability. We can assist with design, layout, game & attraction mix, marketing, and operations issues. You can learn more at www.grouppinnacle.com or contact George McAuliffe, President, at gmcauliffe@redemptionplus.com or 913-563-4370.
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