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Service Management Group is an industry leader in the measurement of customer loyalty. They represent over 120 brands, providing insight and actionable information at the unit level up to the ownership group to drive business results. Their clients include Round Table Pizza, Chick-fil-A, Sonic, Dunkin Brands, and The Capital Grille.
Grace Black, guest presenter and Project Manager for SMG, leads clients on the implementation of their Guest Satisfaction programs. She has over 15 years of marketing and project management experience.
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