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Redemption Plus Builds its Customer Success Program
April 22, 2008
Redemption Plus Builds its Customer Success Program
LENEXA, KS (April 22, 2008) – In September of 2006, Redemption Plus kicked off its Customer
Success program with industry veteran George McAuliffe, president of Pinnacle Entertainment Group. In
its first 18 months, the program has proven to be a valuable asset, both to Redemption Plus customers
opening their first FEC and to established centers.
Our Customer Success department provides consulting services for the Family Entertainment Center
industry at large, and to our customers. We can assist with design, layout, game and attraction mix,
marketing, and operations. The mission is the same for consulting clients and for Redemption Plus
customers: to help them attract and entertain their guests while maximizing profitability.
Redemption Plus has recently added a Customer Success Information Section on its website
(www.redemptionplus.com). Here, you can learn about our consulting services, qualifications, and find
valuable articles on topics like employee communication, redemption game management, and crane and
merchandiser operations, to name a few. New content is always being added to this section, so check
back regularly for updates.
For more information, please contact George McAuliffe at gmcauliffe@redemptionplus.com or
913.563.4370.
About Redemption Plus
Headquartered in Lenexa, Kansas, Redemption Plus focuses on providing superior redemption and incentive
merchandise for family entertainment centers, educational learning centers, and fund-raising organizations. The
company’s customized, value-added, ‘do-whatever-it-takes’ approach places client profitability as one of our top
goals. Founded in 1996 by Ron Hill, Redemption Plus leads the industry with its unique inventory ordering and
tracking, and its e-commerce system for managing and procuring merchandise. The company currently serves
thousands of companies and organizations in North America. For more information, visit
www.redemptionplus.com.
About George McAuliffe
George McAuliffe is in his 30th year of family entertainment center operations and is president of Pinnacle
Entertainment Group, Inc., an industry consulting firm. He founded Pinnacle in 1996. In his career, George has
operated public space entertainment centers from 20,000 to 150,000 square feet with components as varied as ice
skating, bowling, major rides, children’s entertainment centers, themed restaurants, and over 10,000 games. The
company is known for its “Redemption as Retail” approach, developed over 22 years of redemption and crane
game operations. Now part of the Redemption Plus system, it promotes methods for the merchandising of games
and redemption to drive sales and maximize profits. |
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